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Home ? Tech Help ? None of my avi texture files work any more

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21/01/2016 09:50:35

eugenecheese
eugenecheese
Posts: 30
I have saved many animated texture files, sea, eyes, clouds etc. as Avis, which I have used many times in my Muvizu animations as Backgrounds.
Now, ALL of them show us as "Unknown Format".
Please help !
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21/01/2016 20:29:45

PatMarrNCMuvizu mogul
PatMarrNC
Posts: 1742
which version are you using?
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21/01/2016 23:22:03

eugenecheese
eugenecheese
Posts: 30
The Latest Version of Play + (last week's update?)
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22/01/2016 01:15:57

PatMarrNCMuvizu mogul
PatMarrNC
Posts: 1742
eugenecheese wrote:
I have saved many animated texture files, sea, eyes, clouds etc. as Avis, which I have used many times in my Muvizu animations as Backgrounds.
Now, ALL of them show us as "Unknown Format".
Please help !


confirmed here. This should probably be reported to support, which I will do right now....
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22/01/2016 06:31:46

eugenecheese
eugenecheese
Posts: 30
Thank you, Pat.
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22/01/2016 19:56:31

PatMarrNCMuvizu mogul
PatMarrNC
Posts: 1742
OK, update:

After submitting this to Muvizu support, Jamie replied asking for a sample. When I tried to prepare the sample, the AVI worked! So I tried a few more AVIs and they worked too! Then I went back and tried the AVI I used for my original test.. and it still didn't work. Apparently its just a bad file. (what's the statistical likelihood of picking the one bad AVI on my entire computer for an AVI test??? Apparently, in my world, it's 100%.... )

So Eugene, my recommendation is that you zip up a set in which your AVI does not work and email it to Muvizu Support. You may want to include the AVI separately so they can see if the file itself has issues.

Before you do that, you may want to try one last time to see if they will load as textures on one of the backdrops.
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23/01/2016 07:35:45

eugenecheese
eugenecheese
Posts: 30
Here is a blank file. It does not work. It does not work with ANY SET file!
ALL the avi files have worked in the past.
https://www.dropbox.com/sh/gv00pr6g4mbash6/AAA52sayYcRFZMBgqSn7NetOa?dl=0#


Cheers
Paul
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23/01/2016 13:34:31

PatMarrNCMuvizu mogul
PatMarrNC
Posts: 1742
There's probably a better chance of a response if you send it directly to support
https://www.muvizu.com/Support

AVIs should open outside of Muvizu when you double click on them... have you tried to see if they'll open that way? If they don't the problem is either with the AVIs or the internal windows stuff that makes AVIS run.

About a year ago I had problems with a different program... all of my data files were returning "unrecognized format" errors, but none of the other users were having the problem. Turned out that I had acquired the cryptowall virus, which was maliciously encrypting my data... literally rearranging the file format!

I mention this because the fact that I and others can use AVI files as textures in Muvizu suggests that it isn't a Muvizu problem, and the possibility exists that the problem may be coming from somewhere else.
edited by PatMarrNC on 23/01/2016
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23/01/2016 15:25:00

fazz68
fazz68
(Account inactive)
Posts: 767
your avi's work in my muvizu



could just be a codec problem your end? i know most people here use the k-lite codec pack but me personally have never been able to get the avi's from that to work in muvizu so i use the xvid video codec http://xvid-codec.en.softonic.com/

but avi sucks anyway. its a shame we cant use mp4.
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