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Neil - all messages by user

14/05/2013 10:00:25
Cannot start Muvizu - Muvizu.dll problem? andez2000 wrote:
This time the setup has worked.

So is your Muvizu working now? I hope so.
13/05/2013 10:32:48
Cannot start Muvizu - Muvizu.dll problem? andez2000 wrote:
I think DirectX errored.

Hi andez,

Can I ask in what way DirectX errored? I suspect that might be the problem, so if we can get that fixed, hopefully we can get your copy of Muvizu working.
07/05/2013 11:49:25
help, unable to load muvizu.dll The common cause for this error is that the "Visual C++ Runtime" hasn't been correctly installed.

When you installed Muvizu, did you untick it on the "Additional Components" page?
06/05/2013 14:29:39
Muvizu:Play 1.0 timeline discussion How about this one? I don't think this one's ever been seen in public before.
06/05/2013 09:51:36
Unable to make videos in Muvizu:Play Hi Hugh,

Sorry you're having a problem with it. I've passed the details on to the developer responsible for generating the video. Unfortunately he's not in the office today as it's a bank holiday, but he'll take a look at it this week and hopefully we can git it fixed for the next release. In the meantime, please accept our apologies.
03/05/2013 16:42:36
Delete camera crash WozToons wrote:
I think it will revolutionise Muvizu bug reporting. No more "what were you doing when it happened". Big Grin

We have no more excuses. puppy dog eyes
03/05/2013 12:41:38
How to import a .step file on Muvizu I'm afraid we only support .ASE models at the moment, although we're looking at supporting other formats in the future. I'm sorry to say that .STEP is unlikely to be one of them, however.

I did go looking to see if you could maybe import .STEP files into Sketchup however, as you could then export it from there as a .ASE file, and I found this. The process looks a bit long and complicated, but it might just be what you need:

http://eagleup.wordpress.com/2011/08/09/import-step-files-for-your-models/
02/05/2013 17:09:15
Delete camera crash fazz68 wrote:
i know, theres something weird going on with the camera editing in the timeline on the set im doing. i go to change from one camera to another and it doesnt change to the camera i want it to first time. i have to mess around changing the cameras till it gets to the one i want. i dont know if its because its an older version set im using because i haven't come across it before. also i was trying to add a avi file to the tv and it wouldnt stay there, when i go to render the scene the screen on the tv would just go blank. so i deleted the tv and put a new one in its place and the avi file works fine. dunno

I've passed your comment on to the developer as it may be related. As for the original problem, he can see what's causing it, he's just not sure how to fix it yet. It should definitely be fixed for our next release tho', whenever that is.
02/05/2013 08:49:54
Delete camera crash Ooh, crikey. Thanks for the video, it's very helpful. I'll forward it on the developer responsible and make sure it gets fixed.
30/04/2013 11:47:38
Muvizu:Play (V1.0) Feedback fazz68 wrote:
i have a question, what do the little snap to buttons on the time like actually do? ive played about with them but i really cant see anything different happening whether they are on or off?

Whenever you move anything in the timeline (a block, the current time marker, the start/end markers, etc), they can now 'snap' to other things in the timeline.

So for example, if you enable 'snap to time' and try to move the current time marker, it will jump between the ruler marks, but won't let you place it in the space inbetween. Similarly if you have 'snap to cue points' enabled, it will latch on to a cue point when dragged near it.
30/04/2013 11:43:10
Muvizu:Play (V1.0) Feedback We've just released a small patch to fix the crashing problem that non-English PCs were having when trying to edit an object, or when double clicking the camera window.
Buddies
29/04/2013 23:22:54
So much potential, so many bugs WozToons wrote:
Please see video below regarding zoom as this makes it clear.....

Hmmmm... Yeah, it's definitely not supposed to do that. I'll have a look at that in the morning.

WozToons wrote:
Thanks for responding so quickly Neil, I appreciate you're busy fixing all this stuff.

So, so busy. puppy dog eyes
29/04/2013 16:59:23
So much potential, so many bugs WozToons wrote:
Could these be related to the focus problem I keep banging on about? It seems to me that this version has developed a serious case of short term memory loss. as it doesn't seem to know where it is or what it's done sometimes. The scene window memory use indicator is not working properly.

Just to make sure we're on the same page here, what focus problems are we talking about here? I've read your post about using the mouse wheel in the create / edit menus and I'm not sure I fully understand the issue.

The mouse wheel generally works on whatever is directly under the mouse at the time. So if you have an edit window open with a slider on it, the mouse wheel will control the slider whenever the mouse is directly over it. Otherwise, it should move you backwards and forwards in the scene. Similarly, the create window has a big scrollable list of characters, objects, etc. When the mouse is directly over this list, it should scroll the list. Is this not what you're seeing?


WozToons wrote:
Loaded textures don't show up, to set a texture to NONE you first have to select a new texture and then select NONE instead of just selecting NONE. The same with IN USE. The mouse wheel on some menus zooms the view as well. The colour/texture box is taking longer to show and is laggy for me now. Yes they work, but they don't work as expected and they cause a interruption in workflow.

There's a problem with the "in use" texture category, and although I've had a quick look at it, I'm afraid I haven't had a chance to tackle solving it just yet, sorry. It's definitely on my list though, and I'll get it sorted either in a patch or for the next major release. I'll let you know once I have a better idea. I'll also look at the laggy colour / texture picker for you.

WozToons wrote:
Like ukBerty I am finding the lighting quite different but will need more time to decide whether it's positive or negative. It seems to require more computing power and warms my laptop more.

I think Dave's already spoken about this and frankly, it's beyond my understanding.

WozToons wrote:
For balance, I think the timeline is pretty well sorted now although I haven't messed around with audio in it much.

I'm very happy to hear it. Thanks.
29/04/2013 16:18:18
So much potential, so many bugs ukBerty wrote:
If you abort rendering a video you have to resize the "make video" window to get the close button to be active. Doesn't always happen - around 50% of the time. Actually just noticed it sometimes does this when you don't abort as well.

I haven't seen this one before, and it seems to be working okay for me. I'll look into it, though.

ukBerty wrote:
Like characters, objects that have their movement animated do not appear in the correct position on loading the set. Unlike characters simply going into the timeline will not move them to the correct position, you have to actually press pay and they jump to where they should be.

It'll likely be the same root cause as the characters. Dave's not in today so I can't check with him, but I'm fairly sure he's looking into it.

ukBerty wrote:
I want to keep cameras window open once I've opened it. I always want this open - all the time. I have tried to “pin” it, but it still closes.

The "pin" option simply keeps the window locked to the main Muvizu window when you drag it around. When is it closing? Do you mean you want it to remember that it was open when you closed Muvizu and have it reappear the next time it starts?
26/04/2013 10:55:26
So much potential, so many bugs Hi Berty,

Thanks for the (mostly) positive review.

We've changed the way loading small objects works based on your feedback. We've reduced the minimum allowed size of models that can be safely imported and the cigarette packet model you sent me earlier now loads without any error messages at all. The compromise to that (as insisted upon by our engine developer) is that *really* small models will fail to load and generate an error message. I'll let you know once that feature is released and I'd appreciate it if you could give us some feedback on it as it may require a little tweaking. Thanks.

I'll pass on the bugs that you describe to the appropriate developers (scale, process not closing, sound sync and character start position). Hopefully we can get them all sorted for the next major release.

As for the timeline, we're talking about several changes we can do to make it easier. We've already agreed on a new feature for selecting objects from the timeline and highlighting objects within the timeline that you click on in the scene, much like you're asking for. We're also looking into the layout to make it less busy and generally make it easier to control.

Again, thanks for the feedback, please keep it coming.
24/04/2013 22:09:55
Crash on Zoom Sorry, Ziggy. I knew about that one and it's already fixed, but the fix hasn't made it's way into one of the patches yet.

The bug is caused by the zoom value getting out of range. You can't do that using the slider, or the ctrl+mousewheel, but you can when using the keys.
edited by Neil on 24/04/2013
24/04/2013 16:06:13
Arnold and the Box.... My 1000th post!! urbanlamb wrote:
well its nice i love muvizu and would like to continue but cannot because its giving me issues. I feel squeezed out. I jumped on muvizu because i loved it. Now I can't use it. This is not a choice that I made I can't use it. This choice was made by muvizu not me. So unless something changes I am being forced to do all my work in iclone. not by choice I had plans and had written about commercial use. I can't use it the timeline is giving me grief moving along it. I wish I was being heard but it does seem that its been decided and therefore not by choice I am forced to stop what i was doing again NOT my choice and do something else. Oh well my heart is broken actually I was having so much fun. Unless something happens to make that timeline easier to work with and i am not fighting with it and I am indeed fighting with it. I cannot continue. This is not "to each his own" I want to continue and my heart is broken because I CAN'T.


Urbanlamb, can I please ask you a couple of questions?

Why do you think you're not being heard? We've responded to all your requests. I even have your large set currently loaded into Muvizu on my screen right now trying to look at the crash-on-exit problem you reported. I don't see how we can try any harder to fix any issues you're having.

You repeatedly say that "I can't use it", but you don't actually offer much explanation of WHY you can't use it. Can you explain in a bit more depth why you think the timeline is currently unusable?

Why do you say (in a later post) that the scroll bar has gone from the timeline? It's right there, at the bottom, as you described.


(Edited for typos and formatting)
edited by Neil on 24/04/2013
24/04/2013 15:49:01
Arnold and the Box.... My 1000th post!! urbanlamb wrote:
Yeah wish I could agree I couldn't even scroll left and right on the timelines I had to figure out a way to navigate using queue points if my timeline is longer then the window.(

You can use the shift key and the mouse wheel to scroll left and right in the timeline. You can also zoom using the control key and the mouse wheel. I hope that helps.
24/04/2013 15:40:14
New website feedback thread bigwally wrote:
Now that patches and updates are trickling in, where on the site can I find a listing of said updates and patches (without having to search thru the forum?

What happened to the News page?

Wally, I just answered your question over in another thread where your messages have mysteriously disappeared, making me look like I'm talking to myself. Which happens. A lot.

http://www.muvizu.com/forum/topic2644-im-tired-of-this-crash-.aspx?p=f#post16085

Oh, as for the news page, it's now here:

http://www.muvizu.com/Blog
edited by Neil on 24/04/2013
24/04/2013 15:36:56
I'm tired of this CRASH ! bigwally wrote:
Where are the patches listed on the web site?

Simple answer is "they're not".

Whenever we release a patch, we do it in two ways:
  • We make new installers that have the latest patch already included. This is what you download from the big pink "Get Muvizu" button at the top of this page.
  • We make a small patch installer that Muvizu will detect when you run it (assuming you're connected to the internet). Muvizu asks if you want to download and install it. If you say yes, it does it all automatically. We don't put these patches anywhere they can be downloaded individually.

To clarify, the latest patched version number is "MZASS-v1.0 0 build: 2013.04.18.01R" according to the about dialog (in the '?' menu).


Is there a reason you need to download the patches separately, Wally?
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.