Troubleshooting

The most common problems users encounter when using Muvizu:Play are here:

Compatibility

1. Is my computer able to run Muvizu:Play
2. What Drivers and other system software do I need?
3. How do I send my computer specifications?

Download

1. I am trying to download Muvizu:Play but the download fails
2. How do I download Muvizu:Play

Install

1. How do I install Muvizu:Play?
2. I am trying to run Muvizu:Play but I get a "Unable to load muvizu.dll" error message
3. How do I do a silent install?
4. I get an Incorrect Format Error (HRESULT: 0x8007000B) message

Licence Activation

1. I am trying to activate Play+ and I get a W0 error code
2. I am trying to activate Play+ and I get a W2 error code
3. I am trying to activate Play+ and I get a E2 error code
4. I am trying to activate Play+ and I get a "Licence key not detected" error message
5. I am using a proxy to connect to the internet, but I can't activate Muvizu:Play+
6. I forgotten my licence key, how do I recover it?
7. Muvizu:Play+ does not remain activated

Content Packs

1. Where do I find the Christmas content pack?

Video Rendering

1. I am rendering videos but the file size is massive
2. My rendered video is broken
3. Time and video size limits
4. How do I remove the watermark?

System Setup

1. What are codecs?
2. Configure the MJPEG codec
3. What file types does Muvizu:Play support?
4. Muvizu:Play runs really slowly of me. What can I do?
5. How do I use custom key bindings?
6. How to get videos to play in Muvizu

Known Issues

1. Fatal Error Running Muvizu
2. Rosie, Hero and Villains characters won't stand up
3. Rosie, Hero and Villains characters won't hold objects
4. I have audio and lipsync issues

Muvizu.com Account

1. I want to delete my Muvizu.com account
2. I want to stop all future emails from Muvizu.com

Mac Version

1. Can I run Muvizu on a Mac?