Forum - Tech Help - After Installation Error - Messages http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Forum - Tech Help - After Installation Error - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Thu, 22 Aug 2013 14:58:11 GMT Thu, 22 Aug 2013 14:58:11 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from bigwally Thu, 22 Aug 2013 14:58:11 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from kati3ish ]]> Tue, 20 Aug 2013 22:28:06 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from bigwally
http://answers.yahoo.com/question/index;_ylt=Au3x8w2qRWEOtV9u7CuqA9IjzKIX;_ylv=3?qid=20130425001337AAd9XNT]]> Tue, 20 Aug 2013 14:27:17 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from bigwally
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx]]> Tue, 20 Aug 2013 14:25:36 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from urbanlamb
If that doesn't work send a note to bugs@muvizu.com with your pc info dxdiag.exe file and a screenshot of the error. It might not help right now but perhaps they will find a pattern in the submissions over time as some bugs are pretty hard to figure out.]]> Sun, 18 Aug 2013 01:21:42 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from kati3ish ]]> Sat, 17 Aug 2013 22:54:15 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
Likewise, if you manage to get Muvizu working please let us know how - so that we can help out other users who are in the same situation.]]> Mon, 29 Jul 2013 14:19:01 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas Mon, 29 Jul 2013 14:10:35 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
This may be a long shot, but we have recent had users who fixed their issues by installing .NET 3.5 - which you can get here:

http://www.microsoft.com/en-gb/download/details.aspx?id=21

Fingers crossed!
-Jim]]> Mon, 29 Jul 2013 07:48:40 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas Still the same thing >:| What to do?!?!?! I'm desperate :'(]]> Fri, 26 Jul 2013 21:37:43 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
http://www.microsoft.com/en-gb/download/details.aspx?id=17718]]> Fri, 26 Jul 2013 17:08:05 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas Fri, 26 Jul 2013 16:45:32 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
Our devs just went to have a look at it and it turns out that it wasn't Muvizu that you checked - it was a programme called CVTRES.exe, which is related to .NET.

Could you please try again, and make sure that you check the Muvizu executable in your Binaries 64 folder?

Take care,
-Jim]]> Fri, 26 Jul 2013 16:33:49 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas ]]> Fri, 26 Jul 2013 11:15:18 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
We received your e-mail last night and it has been forwarded to our development team - hopefully they will be able to shed some light on the situation.

Take care,
-Jim]]> Fri, 26 Jul 2013 11:05:59 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas ]]> Thu, 25 Jul 2013 18:30:36 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
It seems that the issue must lie with a configuration file in your Windows setup, it is possible to use the programme "Dependency Walker" to determine which .dll file is causing the issue - you can get it from the following location:

http://www.dependencywalker.com/

Make sure that you download the "For x64" version and do the following:

Extract the contents of the .zip file to your desktop
Run depends.exe
Go to File>Open
Go to your custom installation directory, then Binaries64, and double-click on Muvizu
Go to Profile>Start Profiling
Click Ok
Wait until the Muvizu error message appears - dependency walker should now know which .dll file has caused the issue
Go to File>Save As and save the log
E-mail the log, along with a brief note of the error to bugs@muvizu.com

Once you have done that our developers will be able to have a look at the log, see what is causing the error, and hopefully determine how to fix it.

Take care,
-Jim]]> Thu, 25 Jul 2013 16:11:59 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas Thu, 25 Jul 2013 16:00:44 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from Lev_Dynamite PipisMegas wrote:
There is no Muvizu folder in Programme Files directory. Although I did tried installing it in a different directory. Same thing!!! When I open it the same error pops up. wtf

If you have installed the 64-bit version of Muvizu:Play on your 64-bit PC then it will likely be in the "Program Files (x86)" folder, not the "Program Files" folder.]]> Thu, 25 Jul 2013 15:58:31 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas ]]> Thu, 25 Jul 2013 15:24:31 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
There is one last thing that we could try before delving into developer tools etc - could you please try doing the following:

Uninstall Muvizu
Go to C:\Programme Files
Delete the Muvizu Play folder
Run the Muvizu installer
When prompted to enter an installation directory enter a custom location, such as C:\Muvizu

That should clear all .dll files relating to Muvizu and, hopefully, resolve any conflicts.

Thanks,
-Jim]]> Thu, 25 Jul 2013 11:50:39 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas ]]> Wed, 24 Jul 2013 19:27:41 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim Wed, 24 Jul 2013 09:28:14 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas Tue, 23 Jul 2013 16:22:54 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
Did you install the 32 or 64-bit version?

Thanks,
-Jim]]> Tue, 23 Jul 2013 16:14:11 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas edited by PipisMegas on 23/07/2013
edited by PipisMegas on 23/07/2013]]> Tue, 23 Jul 2013 16:03:51 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from glasgowjim
Could you please tell me what version of Muvizu have you installed on your PC?

Thanks,
-Jim]]> Tue, 23 Jul 2013 16:00:15 GMT http://www.muvizu.com/Forum/topic2938-after-installation-error.aspx Message from PipisMegas Tue, 23 Jul 2013 15:53:31 GMT