Forum - Tech Help - Crash on shutdown - Messages http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Forum - Tech Help - Crash on shutdown - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Sun, 22 Dec 2013 17:28:01 GMT Sun, 22 Dec 2013 17:28:01 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd
Now if only I could get the activation for Play+ to work...]]> Sun, 22 Dec 2013 17:28:01 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd Sun, 22 Dec 2013 16:19:46 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd toonarama wrote:
Wizaerd

You may have tried this already but - just in case - whenever I have had similar problems a fix that sometimes works is to uninstall and then
reinstall selecting all the checkboxes (ie .net and directx. For some reason it occasionally causes problems if you don't.

It is possible that someone is monitoring the support emails therefore (if you haven't already) I would send one in.
edited by toonarama on 22/12/2013



Yeah, when I started it up today it went through three updates, so I unchecked those since they're just platform installs, and don't contain any "game engine" data. So in effect already had those platform runtimes. But I'll give this a try and see what happens. Kind of a PITA to have to do those files over and over again, especially since I'm a software developer and those platform files are always up to date.]]> Sun, 22 Dec 2013 15:17:35 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd primaveranz wrote:
Another thought.... Do you multi-screen? http://www.reddit.com/r/techsupport/comments/1b5khk/



No, only a single monitor.]]> Sun, 22 Dec 2013 15:15:26 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd primaveranz wrote:
Wizaerd wrote:
Unfortunately support is closed until Jan 6th (as is the rest of the Muvizu company) so there'll be no satisfaction for a while.


Are you sure about that?

It doesn't seem reasonable for a customer to have to wait that length of time for a resolution to a showstopper like that. Especially since Christmas isn't that big a deal in Glasgow. Hogmanay now, that's a different matter....



I'v sent a support request because I couldn't activate my registerdd Play+ version, and got back a response stating they were closed until the 6th of January.

Thanks for your interest in Muvizu!
The office is currently closed for the holidays, but normal service resume on January 6th 2014 and we will reply to you as soon as we can after this date!

Until then, from all of us at Muvizu HQ we hope you have a Merry Christmas and a Happy New Year!
]]> Sun, 22 Dec 2013 15:15:08 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from toonarama
You may have tried this already but - just in case - whenever I have had similar problems a fix that sometimes works is to uninstall and then
reinstall selecting all the checkboxes (ie .net and directx. For some reason it occasionally causes problems if you don't.

It is possible that someone is monitoring the support emails therefore (if you haven't already) I would send one in.
edited by toonarama on 22/12/2013]]> Sun, 22 Dec 2013 11:19:40 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from primaveranz http://www.reddit.com/r/techsupport/comments/1b5khk/]]> Sun, 22 Dec 2013 03:30:39 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from primaveranz Wizaerd wrote:
Unfortunately support is closed until Jan 6th (as is the rest of the Muvizu company) so there'll be no satisfaction for a while.


Are you sure about that?

It doesn't seem reasonable for a customer to have to wait that length of time for a resolution to a showstopper like that. Especially since Christmas isn't that big a deal in Glasgow. Hogmanay now, that's a different matter.... ]]> Sun, 22 Dec 2013 03:26:34 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd ]]> Sun, 22 Dec 2013 03:16:57 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from primaveranz Wizaerd wrote:
Which logs?
Faulting module path: C:\Windows\system32\atidxx64.dll


Is ther some Muvizu specific log I should be looking in?


I don't know for sure, I've never found one - but that dll file looks like it is related to your graphics card. Have you got the latest drivers installed for it?


One useful thing would be to run DXDIAG and choose the option to "Save all information" to a file then send that to Support.

Also, you could also try reading this thread http://muvizu.com/forum/topic2938-tech-help.aspx?p=f#post17784 (specifically the bit about running"Dependency Walker") and submitting the output to the bug address.]]> Sun, 22 Dec 2013 03:10:17 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd

Faulting application name: Muvizu.exe, version: 1.0.0.0, time stamp: 0x526e5c8c
Faulting module name: atidxx64.dll, version: 8.17.10.472, time stamp: 0x50d21a2c
Exception code: 0xc0000005
Fault offset: 0x000000000002ca38
Faulting process id: 0x1840
Faulting application start time: 0x01cefe9cfea89667
Faulting application path: C:\Program Files\Muvizu Play\Binaries64\Muvizu.exe
Faulting module path: C:\Windows\system32\atidxx64.dll


Is ther some Muvizu specific log I should be looking in?]]> Sun, 22 Dec 2013 01:55:13 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from primaveranz Wizaerd wrote:


...Anyone with ideas or suggestions on what it could be?


Is there anything revealing in your Windows logs?]]> Sun, 22 Dec 2013 01:04:47 GMT http://www.muvizu.com/Forum/topic3299-crash-on-shutdown.aspx Message from Wizaerd
Anyone with ideas or suggestions on what it could be?]]> Sat, 21 Dec 2013 22:40:01 GMT