Troubleshooting - Drivers and other system software

In order to maximise performance and reduce the likelihood of errors we recommend keeping your graphics card drivers, DirectX, .Net 4.0 and C++ up to date.

You can download the most recent versions of each below:

Graphics Card Drivers

If you do not know what type of graphics card your PC has then the easiest way to find out, in all versions of Windows, is to run "DXDiag" and go to the display tab. In Windows XP you need to go to Start>Run>DXDiag, whilst in Vista, 7 and 8 you simply need to type in DXDiag and hit enter after you click the start button. Here is a guide on how to use DXDiag

The drivers themselves can also be manufacturer-specific, and as such you may need to contact your PC manufacturer for up-to-date drivers if you have a laptop or pre-built PC (Such as a Dell).

NVidia GeforceNvidia Geforce Driver Download
AMD RadeonATI/AMD Radeon Driver Download
IntelIntel Driver Download

Windows Software

Its always worth making sure that your windows system components are up to date as well. Here are the download links for the essential packages needed for Muvizu.

Note: Some users have resolved start up issues by installing .NET 3.5 as well as 4.0.

DriverXDirectX Download
.Net 3.5.NET 3.5 Download
.Net 4.0.NET 4.0 Download
C++ Runtime 32bitC++ Runtime (32-Bit) Download
C++ Runtime 64bitC++ Runtime (64-Bit)


On some XP Machines you are required to install the Windows Imaging Component prior to installing .NET 4.0 - you can get it here:

Windows Imaging Component (XP Only)

On XP Machines some users have been required to install C++ 2008 service pack one to allow Muvizu to run:

C++ 2008 Service Pack 1 (32 Bit) C++ 2008 Service Pack 1 (64 Bit)