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Home ? Tech Help ? problem opening muvizu

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27/10/2011 15:09:08

Biffo
Biffo
Posts: 7 		Hi, I've just downloaded muvizu and tried to open the programme but all i keep getting is this message after i have clicked on create animation ?

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27/10/2011 15:14:50

CrazyDaveMuvizu staff
CrazyDave
Posts: 118 		What graphics card do you have in your PC?

http://sketchup.google.com/support/bin/answer.py?answer=36253
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27/10/2011 15:22:44

Biffo
Biffo
Posts: 7 		radeon 1300 as advised on download page

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27/10/2011 15:36:43

CrazyDaveMuvizu staff
CrazyDave
Posts: 118 		I'm not sure what you mean by "clicked on create animation". Does this happen as soon as you launch the application or later on?
edited by CrazyDave on 27/10/2011
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27/10/2011 15:48:09

Biffo
Biffo
Posts: 7 		the first time i tried to open the prog it came up with 3 options, create/upload vid/community within pink rectangles ish, be now when i try and open it i just get that load error screen.
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27/10/2011 16:00:43

CrazyDaveMuvizu staff
CrazyDave
Posts: 118 		Hmmm... your graphics card should be fine (although it is the bare minimum that is supported). Have you updated your graphics card drivers recently?

http://support.amd.com/us/gpudownload/Pages/index.aspx



Also, you could try uninstalling and re-installing Muvizu (make sure you choose the .NET optional component). Also run windows update and install any Windows service packs available for your system.



I'm trying to locate a machine here with a X1300 card in it so I can check it at our end. I'll let you know how I get on.

Cheers, Dave.
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27/10/2011 16:14:24

Biffo
Biffo
Posts: 7 		The drivers are up to date has i only put the card a few days ago, i had downloaded and installed muvizu a few months ago but couldn't run it because my graphics card wasn't good enough, so today when i got that message i uninstalled , re-downloaded the programme and installed, but still got the same message? will i be better downloading the older version of muvizu , installing and then getting the updated prog files that way ?
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27/10/2011 16:20:31

CrazyDaveMuvizu staff
CrazyDave
Posts: 118 		I don't think that that would help, but I don't really have any further suggestions until I can establish whether the application is working on one of our machines with a X1300 graphics card.

Make sure you have both of these installed:

http://www.microsoft.com/download/en/details.aspx?id=17718

and

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5582

Cheers, Dave.
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27/10/2011 16:26:39

CrazyDaveMuvizu staff
CrazyDave
Posts: 118 		... and this, though you're probably up to date there anyways having Windows 7.

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35
edited by CrazyDave on 27/10/2011
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27/10/2011 17:02:07

CrazyDaveMuvizu staff
CrazyDave
Posts: 118 		On another note, did you buy the card because we "advised" it? If so that is a shame: it's a very old card (6 years old design) and not very powerful either, I don't think you'll really enjoy the best experience using Muvizu with this card.

The reason that we list this card on the site is that this is the base requirement for running the Unreal Engine that Muvizu is based on. It should work, but I can't check this today as we do not have one. I've advised that we change the wording of our Download page to reflect this.
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27/10/2011 17:08:26

Biffo
Biffo
Posts: 7 		I've downloaded off the links, but already had the latest versions installed, i got mainly for your programme as i don't really do online gaming etc, just needed it to run this software as i need to create an animation for college and being a typical student i went for the cheapest/lowest card that would work lol, i've uninstalled and will try and re-install and see what happens, if not i'll have to get a more powerful card.
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27/10/2011 17:28:00

Biffo
Biffo
Posts: 7 		just installed again and still getting error box coming up, bit disappointed bout this happening, cos i really want to use your software package but looks like i'm going to have to shell out 80 odd quid for a card that will be powerfull enough to run the software.
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27/10/2011 18:12:58

CrazyDaveMuvizu staff
CrazyDave
Posts: 118 		I would say £80 is far too much. You don't need anything high-end, but you'll struggle with a 6 year old card that was entry-level and underpowered at the time.


From http://www.techspot.com/review/15-visiontek-radeon-x1300-pci/page5.html


"Being the weakest weapon in the ATI arsenal does not exactly make the Radeon X1300 all that powerful. In fact the Radeon X1300 is painfully slow, despite offering playable performance in most games with minimal quality settings enabled at 1024x768."

On a budget, I'd go for something like this (£40).

http://www.amazon.co.uk/dp/B0037NYGM0/ref=asc_df_B0037NYGM04947549?smid=A3P5ROKL5A1OLE&tag=googlecouk06-21&linkCode=asn&creative=22206&creativeASIN=B0037NYGM0

I'm sure I could find something decent and modern for £20-30, but this one seems like a pretty good deal.

Saying all this, though, the X1300 SHOULD work. Have any of our users had success with a X1300?

Cheers, Dave.
edited by CrazyDave on 28/10/2011
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01/11/2011 20:43:52

Biffo
Biffo
Posts: 7 		Hi, I've put a radeon 512MB card in and it's now working fine - a little slow but due to me processor only at 2.1GHz it's to be expected, made me first vid, all good mate, cheers for the advice.
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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.