Troubleshooting

The most common problems users encounter when using Muvizu:Play are here:

Compatibility

1. Is my computer able to run Muvizu:Play
2. What Drivers and other system software do I need?
3. How do I send my computer specifications?

Download

1. I am trying to download Muvizu:Play but the download fails
2. How do I download Muvizu:Play

Install

1. How do I install Muvizu:Play?
2. I am trying to run Muvizu:Play but I get a "Unable to load muvizu.dll" error message
3. How do I do a silent install?
4. I get an Incorrect Format Error (HRESULT: 0x8007000B) message

Licence Activation

1. I am trying to activate Play+ and I get a W0 error code
2. I am trying to activate Play+ and I get a W2 error code
3. I am trying to activate Play+ and I get a E2 error code
4. I am trying to activate Play+ and I get a "Licence key not detected" error message
5. I am using a proxy to connect to the internet, but I can't activate Muvizu:Play+
6. I forgotten my licence key, how do I recover it?
7. Muvizu:Play+ does not remain activated

Content Packs

1. Where do I find the Christmas content pack?

Video Rendering

1. I am rendering videos but the file size is massive
2. My rendered video is broken
3. Time and video size limits
4. How do I remove the watermark?

System Setup

1. What are codecs?
2. Configure the MJPEG codec
3. What file types does Muvizu:Play support?
4. Muvizu:Play runs really slowly of me. What can I do?
5. How do I use custom key bindings?

Known Issues

1. Fatal Error Running Muvizu
2. Rosie, Hero and Villains characters won't stand up
3. Rosie, Hero and Villains characters won't hold objects
4. I have audio and lipsync issues

Muvizu.com Account

1. I want to delete my Muvizu.com account
2. I want to stop all future emails from Muvizu.com

Mac Version

1. Can I run Muvizu on a Mac?