Troubleshooting - Unable to load Muvizu.dll

If you are getting an error message "Unable to load Muvizu.dll" there are 2 possibilities for what has gone wrong.

1. You need to install the 3 support packages.

Here's how:

  1. Uninstall Muvizu:Play
  2. Restart your computer
  3. Install Muvizu:Play ensuring you tick the boxes for DirectX, C++ and .Net
  4. Run Muvizu:Play

A full installation guide can be found here

2. Your computers graphics card does not support Muvizu:Play

You can try this little web app that will be able to confirm if your computer can run Muvizu:Play

You can also try to run any game that is based on Unreal 3 to see if you should be able to run Muvizu:Play. Here's one, called Mass Effects 3, and it has a free demo:

System specifications can be found here and you can find Drivers and other system software here if all else fails please Send your system specifications to