Forum - Tech Help - would be great if it got past the splash screen! - Messages http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Forum - Tech Help - would be great if it got past the splash screen! - Messages en-us http://blogs.law.harvard.edu/tech/rss Jitbit AspNetForum Fri, 02 Mar 2012 18:56:29 GMT Fri, 02 Mar 2012 18:56:29 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from ohdear edited by ohdear on 02/03/2012
edited by ohdear on 02/03/2012]]> Fri, 02 Mar 2012 18:56:29 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from hexslayer Wed, 21 Dec 2011 15:26:15 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from Jamie


Also -
http://www.notebookcheck.net/AMD-ATI-Mobility-Radeon-HD-4570.13885.0.html

Hopefully I'm not wrong and it can be made to work for ohdear]]> Wed, 21 Dec 2011 12:20:19 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from hexslayer Wed, 21 Dec 2011 12:00:27 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from Jamie ohdear wrote:
Drivers are upto date. This is a problem with the program or it's dependencies, all of which are installed as part of the package.



You are right that it is a problem with the dependencies. I don't think there is any reason your computer's hardware wouldn't be able to run Muvizu.

Could you try this procedure -

1. Uninstall Muvizu
2. Go to the location it was installed in (normally c:\program files\muvizu\) and delete the Muvizu folder
3. Uninstall all of the dependencies as best you can (some of them become integrated into Windows and are tricky to totally remove)
4. Run CCleaner on your registry to remove anything that isn't in use any more.
5. Install Muvizu again and make sure you let Muvizu install all 3 dependencies itself.

Hope this helps.
edited by Jamie on 21/12/2011]]> Wed, 21 Dec 2011 11:32:16 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from ohdear
Any processor should be able to launch the initial screen and initialise the program, its not a processor problem, but it's a T2600 with 32 bit Vista for what it's worth. Similarly, the program is supposed to be vista compatible.

Drivers are upto date. This is a problem with the program or it's dependencies, all of which are installed as part of the package.

Latest version has been installed today, same result. The version number on the exe's don't match the splash screen, but the bug has been present for months.
edited by ohdear on 20/12/2011]]> Tue, 20 Dec 2011 17:13:59 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from stun48 Tue, 20 Dec 2011 16:20:13 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from Jamie ohdear wrote:
Thanks, one example I've tried it on is

ati mobility radeon hd 4570 1GB
core 2 duo 2GHz
2gb ram
vista sp2

muvizu 0.0.0.15



Thanks for your specifications ohdear, could you be more specific about the processor and the installed components? Core 2 Duo is a family of processors of which there are many individual models.

The best thing you could do is drop and email to bugs@muvizu.com with your DXDiag output from the computer you are trying to install it on or post that here (if you don't mind showing off your computer spec's publicly).

In the short term, have you updated your graphics card drivers recently? That's usually a good starting point.

The file version number on Muvizu.exe that you've listed has not been updated for a few releases (a bug we'll have fixed for the next release) could you run the installer and before clicking "I Agree" take a note of the version from there. The latest release was Muvizu v0.18b (2011.09.20.01R)

Btw, what other specs of computer have you tried Muvizu on?]]> Tue, 20 Dec 2011 15:36:23 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from ohdear
Specs are in my previous post, I've tried several versions of muvizu, all gave errors on launch.

All prerequisites on the dowload page have been installed


http://www.muvizu.com/Download/

Required Windows components:
  • Direct X 9, June 2010 version or later, available here
  • .NET Framework version 4 or higher, available here
    • C++ Redistrbutable 2008 SP1, available here (32 bit) or (64 bit)


    Whether my graphics card is a "Shader model 3 graphics card (or equivalent APU)", I have no idea, I doubt many people landing on the site do, a list of supported graphics cards would be more informative, but it has no trouble running any game I've thrown at it sofar, and other rendering packages work. Even if it is a graphics card problem, the installer or program should say, "your graphics card isn't supported", rather than just crashing out with spurious messages.

    thanks for your help
    edited by ohdear on 20/12/2011]]>     Tue, 20 Dec 2011 12:28:57 GMT     http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from bigwally http://pcsupport.about.com/od/findbyerrormessage/a/msvcr90-dll-not-found-missing-error.htm]]> Tue, 20 Dec 2011 11:22:59 GMT http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from Jamie
    Can you send us your computer specs and the version of Muvizu you are trying to install? You can post it here or email us at bugs@muvizu.com

    The easy way to get and send us your system specifications is to use a small part of Direct X. This is called DXDiag, which is a tool that is shipped by Microsoft with DirectX and basically gathers your system configuration and lets you save it as a text file. To use it follow these instructions:

    1. Click the start menu.
    2. Select Run. (or just use the search field on windows 7)
    3. Type dxdiag and hit enter (or click ok).
    4. Wait until the processing bar runs to completion.
    5. Click the save information button.
    6. Attach the file with all the information to an email reply to us.
    You can find more information on DXDiag at http://technet.microsoft.com/en-us/library/cc938991.aspx


    Hopefully we can figure out what is happening for you.]]>     Tue, 20 Dec 2011 11:21:16 GMT     http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from ohdear
    ati mobility radeon hd 4570 1GB
    core 2 duo 2GHz
    2gb ram
    vista sp2

    muvizu 0.0.0.15
    edited by ohdear on 20/12/2011]]>     Tue, 20 Dec 2011 11:19:08 GMT     http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from bigwally ohdear wrote:
    I've been trying to install this for over a year. different versions, different machines, different OS's, nothing works.

    latest error on launch is:

    address = 0x7245afac (filename not found) [in c:\windows\winsxs\blahblah\msvcr90.dll
    address=0x100010956 (filename not found) in c:\program files\muvizu\binaries32\ue3engine.dll
    repeated with various hex addresses

    all pre-requisites (dotnet etc) are installed, msvcr90.dll is there
    I'm not the only one who cant get it running judging by many google searches, bugs are causing widescale irritation - very dissapointing that you go to all the trouble of writing it, and it doesn't install properly, gives a completely useless error message, and as far as I can see, any support is left to users on the forum, which like most internet forums is full of red herrings and stabs in the dark.

    If I were the programmer, I'd be sat on this forum every day ironing out bugs, otherwise all that effort has a limited audience.
    edited by ohdear on 20/12/2011
    edited by ohdear on 20/12/2011
    edited by ohdear on 20/12/2011

    Hello to you as well. Sorry you've been having problems, but if you don't say anything (for a year) how you expect any help from, well, anyone? Many users here are quite capable and many of the Muvizu staff are here as well.

    You need to let us know your computer specs, including the graphics processor, first of all. Got to know what you're trying to run it on.

    Just a thought. Do you have DirectX *9* installed?

    BTW - "Stabs in the dark" are usually because of the sparse info that is provided.
    edited by bigwally on 20/12/2011
    edited by bigwally on 20/12/2011]]>     Tue, 20 Dec 2011 11:08:30 GMT     http://www.muvizu.com/Forum/topic1476-would-be-great-if-it-got-past-the-splash-screen.aspx Message from ohdear
    latest error on launch is:

    address = 0x7245afac (filename not found) [in c:\windows\winsxs\blahblah\msvcr90.dll
    address=0x100010956 (filename not found) in c:\program files\muvizu\binaries32\ue3engine.dll
    repeated with various hex addresses

    all pre-requisites (dotnet etc) are installed, msvcr90.dll is there
    I'm not the only one who cant get it running judging by many google searches, bugs are causing widescale irritation - very dissapointing that you go to all the trouble of writing it, and it doesn't install properly, gives a completely useless error message, and as far as I can see, any support is left to users on the forum, which like most internet forums is full of red herrings and stabs in the dark.

    If I were the programmer, I'd be sat on this forum every day ironing out bugs, otherwise all that effort has a limited audience.
    edited by ohdear on 20/12/2011
    edited by ohdear on 20/12/2011
    edited by ohdear on 20/12/2011]]>     Tue, 20 Dec 2011 10:56:17 GMT