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08/08/2013 07:59:16

ukBertyMuvizu mogulExperimental user
ukBerty
Posts: 976
Oh dear - I have a bit of a show stopper coming up.

I have some older sets that I want to modify. They load fine and I make my changes and save them. Upon reload they say "The feature you are trying to use is not licensed for this version of Muvizu" and won't load.

I have restored to the previous version of the set to make sure I don't lose it, but now I'm scared to load any old sets in Muvizu Play in case I can't load them again.

I will send two sets in (before and after) for you to look at.

If you can tell me what bit I am "not licensed" to use I will make sure I get rid of it before saving in Play.
edited by ukBerty on 08/08/2013
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08/08/2013 10:22:59

NeilExperimental userMuvizu staff
Neil
Posts: 396
Hi ukBerty,

We're aware of this issue and working to fix it. The problem appears to be related to .ASE objects that have been imported, then saved along with the set. There's something about certain .ASE objects that don't like being reloaded inside a set file.

What would really help us is if you could work out which .ASE object is causing it, and what settings you used when importing it. I realise you have particularly complex sets with lots of objects and if that seems like an insurmountable task, we can help with the first part.

If you have a set (the smaller the better) that gives this error on loading, could you please send it to us at bugs@muvizu.com and we should be able to narrow it down to the particular filename of the .ASE object. If you then send us that .ASE file, along with the import settings, it would be a great help to us.

I apologise for the inconvenience, it's something we're working to fix as quickly as possible.
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08/08/2013 12:26:47

ukBertyMuvizu mogulExperimental user
ukBerty
Posts: 976
Neil,

I'll give it a go, but it'll be a long process. Is it not possible to debug the failing set I sent in to at least give me a clue ?
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08/08/2013 13:21:25

NeilExperimental userMuvizu staff
Neil
Posts: 396
If you send us a set, we can narrow it down to the particular object(s) that are causing the problem, but then we'll need the original .ASE file and the import settings that were used.

If you've already sent us a set, then just hold tight for the moment and we'll get back to you with the info we need. I haven't received a set from you yet, but the submission process can take a while.
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08/08/2013 13:56:04

DreekoMuvizu mogulExperimental user
Dreeko
Posts: 1258
ukBerty wrote:
I can now load all sets - fantastic news.



What happened!?

Muvizu giveth and Muvizu taketh away
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08/08/2013 15:02:41

ukBertyMuvizu mogulExperimental user
ukBerty
Posts: 976
Dreeko wrote:
ukBerty wrote:
I can now load all sets - fantastic news.



What happened!?

Muvizu giveth and Muvizu taketh away



I still can load all my old sets, they never said I could save them !
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08/08/2013 15:06:00

ukBertyMuvizu mogulExperimental user
ukBerty
Posts: 976
Neil wrote:
If you send us a set, we can narrow it down to the particular object(s) that are causing the problem, but then we'll need the original .ASE file and the import settings that were used.

If you've already sent us a set, then just hold tight for the moment and we'll get back to you with the info we need. I haven't received a set from you yet, but the submission process can take a while.

Neil,

I see you've downloaded the set. I have just gradually deleted all the objects and after they were all gone it would load.
The last object I deleted was a piece of track. I did an undo so it had one piece, saved it and the set would not load.
I have just added this model to a blank set and it saves and loads OK.
I suspect there is a combination of things leading to this issue.
I will send over the .ase now
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