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Home ? Tech Help ? nothing available in the program

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26/05/2011 13:11:28

djmatty
djmatty
Posts: 3 		I'm sure it's just me doing something stupid, but I downloaded the program and installed it today. Loaded it up and all ok so i went to the tutorials to get started. The problem is that in my program I don't have any of the scenes, people, objects or anything to chose from. All the boxes to choose a scene etc are empty.
Can anyone help me, do i need to download these seperately?
Thanks
Matty
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26/05/2011 14:08:27

Marco_D
Marco_D
Posts: 582 		Hey Matty,

Sorry to hear that you are having problems with Muvizu.

That usually happens when something goes wrong with the download.
I would suggest trying uninstall Muvizu and install it again.

Please let us know if you managed to find a solution for it.

Cheers,
Marco
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26/05/2011 14:13:18

mcmillan-raExperimental userMuvizu staff
mcmillan-ra
Posts: 164 		Just to add to Marco's message:

If you still have no luck after a re-install, can you give us a few other details:

1. Is it the 64-bit or 32-bit version you are installing? (I assume it's yesterday's version.)
2. Do the options appear for lights and backgrounds?
3. Did you install Muvizu to the default location - or somewhere else (this should not make any difference - but just in case.)

Thanks
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26/05/2011 23:17:55

djmatty
djmatty
Posts: 3 		hi thanx for your quick reply. Im using the 32 bit version i downloaded last night from the site. There are a few lights and some effects but nothing else available in the "create" menu.
I tried uninstalling it and then reinstalling it but with the same problem. I've uninstalled it again and will delete the file and try downloading again to see if it helps. I just used all the usual install options, changed nothing. Wish me luck, i'll let you know if it works.
Matty -

windows vista home premium
dell core 2 duo 2.4ghz ( i think)
4g ram
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27/05/2011 00:44:28

djmatty
djmatty
Posts: 3 		nope, no luck again im afraid. I deleted the original install file and downloaded the 32 bit version again.
Sadly the same problem. I think the program is working ok, it just doesn't have any scenes, characters or objects
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04/06/2011 18:13:19

bitter-melody
bitter-melody
Posts: 1 		Did you find a solution? I have the same problem. I tried re-installing, but it didn't make a difference. I'm using 32 bit Windows XP SP3 and installed in the default location. The only thing I have options for are lights and effects. Characters, backdrops, and objects are empty.
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06/06/2011 13:08:57

glasgowjim
glasgowjim
Posts: 698 		Hi Bitter Melody,

Could you try installing Muvizu somewhere else? Perhaps C:\Muvizu ?


Sometimes Vista and 7 can be a bit picky about the programmes that can write to your Program Files directory.....

Take care,
-Jim
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07/06/2011 11:04:55

mcmillan-raExperimental userMuvizu staff
mcmillan-ra
Posts: 164 		This is a bit strange. All of the info for what you can create is installed with Muvizu. Can you check that the following files exist.

C:\Program Files\Muvizu\Binaries32\CharacterData.Dat
C:\Program Files\Muvizu\Binaries32\ApplicationData.Dat

The files should be approximately 5Mb and 1Mb respectively. (Replace "C:\Program Files\Muvizu" with wherever you installed Muvizu.)

Also as a test, could you download and load a set from the gallery on the site, and see if you can load it?

Thanks.
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19/07/2011 05:10:47

RightURKen
RightURKen
Posts: 62 		I had that exact problem when I had Muvizu on a laptop that didn't have enough graphics memory. That could be your problem.
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Home ? Tech Help ? nothing available in the program

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Muvizu is easy to use 3D animation software that allows anyone to create high quality animations quickly and easily. Muvizu’s animation engine is ideal for storytellers, animators, teachers and businesses looking to engage, enchant and delight audiences with animated content.