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Home ? Tips & Tricks ? Unable to load DLL 'UE3Engine.dll' error

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27/10/2009 10:56:33

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 99

Hi Guys,
Thanks for letting us know, we would like to apologise for any inconvenience these problems have caused.
The issue with the accessories arose after a software update on our systems, at the end of last week, which disabled the accessories from being displayed within the application.
The DLL problems described here should be fixed simply by using the version of the installer with direct X and .net, as shedofjoy points out. The issues with the link in the .net installer not working is unfortunately out of our control as this is provided by the .net installer and not Muvizu. You can get the latest .net framework installer at http://www.microsoft.com/downloads/details.aspx?FamilyID=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en />Thanks again and don't forget to take part in our 3D animation contest which is being run in conjunction with 3D World magazine. The prizes up for grabs are fantastic. Check out the competition details at http://www.muvizu.com/SiteNews/Default.aspx?did=8

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27/10/2009 11:48:52

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 99

Muvizu 3D is compatible with 64-bit systems. It's been tested on Windows Vista and Windows 7 64-bit systems. The problem you've experienced is more likely due to the version of direct x or .net that you have installed. We'd recommend you download and install the version of Muvizu with direct X and .net included in it. If you're still having problems you can reply here or email to contact@muvizu.com and we'll do everything we can to sort this out for you.

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28/10/2009 15:57:46

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 99

Hi binarycode,
We had a look into the error you've reported "Vertex element type 5 not supported" and it looks like this is because your hardware is not compatible with the Muvizu 3D application. Can you provide us with some more details of your system?
Thanks,
The Muvizu Team

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16/11/2009 13:49:29

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 99

Hi kachalo,
The best thing to do is to uninstall and then reinstall Muvizu 3D with the Direct X and .net option installed, if what is bundled with Muvizu is older than what is on your system already then the newer parts will be kept. By doing this it will ensure that all parts of Direct X and .net needed are available for Muvizu.  If your still having problems after doing that check that you have an up to date version of the Microsoft Visual C++
2005 Redistributable Package installed, this can be found at http://www.microsoft.com/downloads/details.aspx?familyid=200b2fd9-ae1a-4a14-984d-389c36f85647&displaylang=en
If you are still having problems you can reply to us here or at contact@muvizu.com and we'll be happy to investigate the problem further.
Cheers,
The Muvizu Team.

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09/08/2010 09:07:47

xXHNutXx
xXHNutXx
Posts: 3
I was having some trouble when trying to load Muvizu, it says "Vertex element type 5 not supported"
I'm using windows vista

In 32bit and 800X600 pixels
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09/08/2010 10:33:58

Emily
Emily
Posts: 346
Hi xXHNutXx

Welcome to Muvizu, I'm sorry to hear that you are having problems with loading.

Could you give us some more information on your machine specs?
This will help us figure out what's going on with the application.
What we would need your full system specifications using a small part of Direct X.
This is called DXDiag,which is a tool that is shipped by Microsoft as part of DirectX andbasically gathers your system configuration and lets you save it as atext file. To use it follow these instructions:

1. Click the start menu.
2. Select Run.
3. Type dxdiag and hit enter (or click ok).
4. Wait until the processing bar runs to completion.
5. Click the save information button.
6. Attach the file with all the information to an email reply to us to bugs@muvizu.com

You can find more information on DXDiag at http://technet.microsoft.com/en-us/library/cc938991.aspx

Thanks,

Emily
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09/08/2010 14:33:45

mcmillan-raExperimental userMuvizu staff
mcmillan-ra
Posts: 164
Hello xXHNutXx,

Looking at the error message, it would seem that your graphics card is not up to the minimum spec. GlasgowJim posted something that may help get muvizu running on your system at the end of this thread here:

http://www.muvizu.com/Forum/topic269-error-msg--first-time-running.aspx

I'm not sure that it will help, but it may allow Muvizu to run.

If you post the details as suggested by Emily or just tell us the make/model of your graphics card then we can confirm that it is the graphics card that is the problem. Also, you would need to run your graphics card at a higher resolution - at least 1024x768 to get the best out of muvizu.

Regards
Robert
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10/08/2010 08:30:57

xXHNutXx
xXHNutXx
Posts: 3
hiya yes I've just sent the information to the email provided, i hope theres a solution. thanks Emily wrote:
Hi xXHNutXx

Welcome to Muvizu, I'm sorry to hear that you are having problems with loading.

Could you give us some more information on your machine specs?
This will help us figure out what's going on with the application.
What we would need your full system specifications using a small part of Direct X.
This is called DXDiag,which is a tool that is shipped by Microsoft as part of DirectX andbasically gathers your system configuration and lets you save it as atext file. To use it follow these instructions:

1. Click the start menu.
2. Select Run.
3. Type dxdiag and hit enter (or click ok).
4. Wait until the processing bar runs to completion.
5. Click the save information button.
6. Attach the file with all the information to an email reply to us to bugs@muvizu.com

You can find more information on DXDiag at http://technet.microsoft.com/en-us/library/cc938991.aspx

Thanks,

Emily
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10/08/2010 10:40:40

mcmillan-raExperimental userMuvizu staff
mcmillan-ra
Posts: 164
Hello again,

I just had a look at the details and it is your graphics card. It's an onboard intel card, which I am afraid does not have the capabilities that the unreal engine requires.

Given that you have a notebook computer, you won't be able to upgrade the graphics card, so your only hope of getting this working would be to use the application Jim mentioned in the thread I mentioned earlier. (And there are no guarantees of that.)

http://www.muvizu.com/Forum/topic269-error-msg--first-time-running.aspx

Sorry.
Robert
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10/08/2010 12:27:09

xXHNutXx
xXHNutXx
Posts: 3
  • thanks anyway, I tried the program, but the same thing came up so i think I'm just going to uninstall he program now. see ya people mcmillan-ra wrote:
    Hello again,

I just had a look at the details and it is your graphics card. It's an onboard intel card, which I am afraid does not have the capabilities that the unreal engine requires.

Given that you have a notebook computer, you won't be able to upgrade the graphics card, so your only hope of getting this working would be to use the application Jim mentioned in the thread I mentioned earlier. (And there are no guarantees of that.)

http://www.muvizu.com/Forum/topic269-error-msg--first-time-running.aspx

Sorry.
Robert
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