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Home ? Tech Help ? Muvizu main screen area continuously spinning.

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09/01/2014 15:48:39

rbeck1993
rbeck1993
Posts: 43
Hi Smartypants,

There's no way to change the controls inside of Muvizu, so I'm afraid the best workaround is just to unplug it when you're using Muvizu.

- RB
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13/01/2014 22:26:37

Smartypants
Smartypants
Posts: 15
Hello rbeck1993,

With all due respect, your "solution" is simply unacceptable. I shouldn't have to unplug and re-plug.
The solution is in within your code. I do not have this problem with any other software.

As a matter of fact, I tried my friends Windows 7 64 bit system with Muvizu and his own Logitech joystick, since my last post. He called me two days later with the same problem.

I would like one of your core developers to comment here on why this might be happening and how it can be corrected. Looks like a real bug to me. I'm sure that your company can do better!

Respectfully,

Smartypants

P.S. Please don't let me uninstall your program over this. I'm confident you can fix it.
edited by Smartypants on 13/01/2014
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14/01/2014 12:07:07

Muvizu_AdminMuvizu staff
Muvizu_Admin
Posts: 100
Hi smartypants,


Thank you for finding, and reporting, this issue.


We have been looking at adding further joystick and game control pad support to Muvizu, we currently only have basic support for Xbox controllers. Obviously there is a problem with other, unsupported, joystick models affecting control of Muvizu.


While we are looking into a solution to this problem, unplugging or disabling in windows the Logitech 3D pro stick when you are using Muvizu would allow you to progress on any videos you are making. Which, of course, is the goal of everyone using Muvizu.


If this isn’t a realistic solution for you, then you may feel forced to uninstall Muvizu:Play (though we do think a regrettable option! ) If you are subscribed to our regular newsletter, you will receive an email when there is a new version of Muvizu:Play available and hopefully you’ll want to give that a go.
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20/01/2014 12:15:06

NeilExperimental userMuvizu staff
Neil
Posts: 396
Hi Smartypants,

Sorry for not getting back to you sooner. I was away on holiday when you came back with the problem and I've been ill since the new year. I'll look into the problem further for you, and I think I have a temporary solution that might be better than simply unplugging the joypad. I'll get back to you soon once I've investigated and I have some details.

Once again, please accept my apologies for not being able to look into this sooner.
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03/02/2014 00:28:26

Smartypants
Smartypants
Posts: 15
Hi my boffin friends, Neil (hope you are feeling better!) and Muvizu_admin:

I have been using Device Manger to disable/enable the joystick and it works, but it is inconvenient.
So, I will await your suggestion and even better, find a permanent solution.

I mean you do want me to buy Muvizu Play Plus, right?

Cheers from the USA,

Smartypants On Topic
edited by Smartypants on 03/02/2014
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17/02/2014 23:16:50

meganetrix
meganetrix
Posts: 1
I do not have a joy stick and I removed all logitech related software from my computer. I have the same issue as smarypants the screen just spins and no way to stop it. I changed all the dead zone settings to high numbers and no luck. I have not been able to use the software at all so don't expect a purchase from me.
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04/03/2014 00:13:48

Smartypants
Smartypants
Posts: 15
@meganetrix,

Thank you for confirming this bug!

Now I would appreciate a response from Muvizu on when this problem will finally be corrected.

Please!

Smartypants Gotcha!
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13/06/2014 22:40:25

Smartypants
Smartypants
Posts: 15
Hi.

This problem has still *NOT* been resolved?

Amazing
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14/06/2014 01:12:36

bigwallyMuvizu mogulExperimental user
bigwally
Posts: 400
I suggest you submit your problem on a support ticket.

bow http://muvizu.com/Support
edited by bigwally on 14/06/2014
edited by bigwally on 14/06/2014
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23/09/2014 15:57:04

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988
Spam Alert!


Or rather, this idiot is a spammer latching onto a valid thread.
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