Muvizu | Problem after doing the upgrade help please - Tech Help

12/08/2015 05:18:57

Guildmaster
Posts: 3

Hi Everyone,

I had the Muvizu working just fine, took the advice when opening the software to upgrade and now I have a ton of error messages here like this:

Address=0x803c800b (filename not found)

Address=0x803c830a (filename not found)

Address=0x803c854a (filename not found)

Address=0x800b99e8 (filename not found)

Address=0x80814e74 (filename not found)

Address=0x81c7f50e (filename not found)

Address=0x81c7f50e (filename not found)

Address=0x81c82166 (filename not found)

Address=0x81c83cc0 (filename not found)

Address=0x81c8564f (filename not found)

Address=0x81c8564f (filename not found)

Address=0x80bf9829 (filename not found)

Address=0x800c5399 (filename not found)

Address=0x8118b42b (filename not found)

Address=0x8118b8eb (filename not found)

Address=0x8118b98a (filename not found)

Address=0x811ba72 (filename not found)

Address=0xcc7ead5b (filename not found)

==================================================

I already did the following steps before coming here and still can not get it to function anyone here know of what else to try please?

Did these:

uninstalled, and reinstalled-- no good

used full down load, and lite version too no good

used another downloader-- no difference

I already have net frame 4.0 newer installed on the pc

I have direct x

and I un-ticked all the 3 boxes as I have all the updated ones --no change, and no good

I am running a windows 8.1 with the 64 bit operating system on it.

Now as I said early on, I had the software and the upgraded version functioning just fine, until doing the latest software upgrade, can anyone here please offer any new steps to try.

I emailed support, and awaiting a reply, but they are currently closed at this time.

thanks everyone

Tony

12/08/2015 06:00:29

ukBerty
Posts: 975

So can you open Muvizu at all ? This looks like a message you get when you try and load a set or import an object ?

12/08/2015 06:47:06

Guildmaster
Posts: 3

Hi UkBerty,

No I click to open it up, and it instead comes up with this long list of error messages, but Muvizu is showing behind it like it wants to launch open?

An suggestions sure would be helpful right about now, thanks

Tony

12/08/2015 13:18:53

Jamie
Posts: 151

Hi folks,

We've had several reports of crashes after updating to v1.5

We are currently investigating the issue, but suspect it relates to the way we are detecting DX9 or DX11 and is primarily affecting Intel HD Graphics card users (either stand alone or as the part of a laptop setup where you have a NVidia for gaming).

We'll get to the bottom of this soon.

Thanks,
Jamie.

13/08/2015 03:44:17

Guildmaster
Posts: 3

Hi Jamie,

I got your email reply, and I sent over the requested details to you. I will be awaiting a solution, so I can continue to use this software properly soon, thanks a lot

Tony

13/08/2015 08:42:19

Kathrina
Posts: 1

I'm getting the same "fatal error" messages after the upgrade. Cannot open Muvizu at all.

28/08/2015 01:02:10

askadiga
Posts: 13

hi
I have the same problem with the uploading ....
address: .......(filename not found)...
What can I do to make it work .....

28/08/2015 23:33:00

BrianGray
Posts: 45

Hi All I posted this a few days ago. Try this.

1. Right click on desktop icon
2. Select Properties
3. Edit "Target" Command Line
4. at end on line just add -dx9
5. Click save then Ok button

SAMPLE: "C:\Program Files\Muvizu Play\Binaries64\Muvizu.exe" -dx9

Even though you force a dx9 start Muvizu still loads dx11 if its set to dx11 in the options menu. If you look you'll see that Layers are available and working. Layers only work with dx11. Now to clarify this issue is only on laptop with Windows 10 and intel video as support said last week. Hope this helps

30/08/2015 09:04:24

remiel
Posts: 10

Hey Brian,

The -dx9 forced run doesn't work for me over here with a ATI Radeon HD 4770... it'll get me past the error screen, but then it just locks up.

This is the error we're all getting I believe, I've posted this and a link to my dump file on the other thread about Win10 crashes:

The dump file is over 200 mb, and I'm currently uploading HERE as of this posting, might be a few minutes yet.

12/11/2015 11:08:06

gagannarula04
Posts: 2

Hi, I am still getting the same error even after changing the target name with -dx9

I am able to open it and work, however whenever I am trying to work with cameras cuts. It is giving me the same error. Please help.

12/11/2015 12:51:22

EEFilmz
Posts: 397

Thankfully, Muvizuers post! I read the forums before downloading updates now (which I plan to make a habit of), because I am currently in production for the first time in a LONG while; So I am not gonna download the update until Muvizu fixes these update issues. I have had these e

12/08/2015 05:18:57 Guildmaster Posts: 3	Hi Everyone, I had the Muvizu working just fine, took the advice when opening the software to upgrade and now I have a ton of error messages here like this: Address=0x803c800b (filename not found) Address=0x803c830a (filename not found) Address=0x803c854a (filename not found) Address=0x800b99e8 (filename not found) Address=0x80814e74 (filename not found) Address=0x81c7f50e (filename not found) Address=0x81c7f50e (filename not found) Address=0x81c82166 (filename not found) Address=0x81c83cc0 (filename not found) Address=0x81c8564f (filename not found) Address=0x81c8564f (filename not found) Address=0x80bf9829 (filename not found) Address=0x800c5399 (filename not found) Address=0x8118b42b (filename not found) Address=0x8118b8eb (filename not found) Address=0x8118b98a (filename not found) Address=0x811ba72 (filename not found) Address=0xcc7ead5b (filename not found) ================================================== I already did the following steps before coming here and still can not get it to function anyone here know of what else to try please? Did these: uninstalled, and reinstalled-- no good used full down load, and lite version too no good used another downloader-- no difference I already have net frame 4.0 newer installed on the pc I have direct x and I un-ticked all the 3 boxes as I have all the updated ones --no change, and no good I am running a windows 8.1 with the 64 bit operating system on it. Now as I said early on, I had the software and the upgraded version functioning just fine, until doing the latest software upgrade, can anyone here please offer any new steps to try. I emailed support, and awaiting a reply, but they are currently closed at this time. thanks everyone Tony
	permalink
12/08/2015 06:00:29 ukBerty Posts: 975	So can you open Muvizu at all ? This looks like a message you get when you try and load a set or import an object ?
	permalink
12/08/2015 06:47:06 Guildmaster Posts: 3	Hi UkBerty, No I click to open it up, and it instead comes up with this long list of error messages, but Muvizu is showing behind it like it wants to launch open? An suggestions sure would be helpful right about now, thanks Tony
	permalink
12/08/2015 13:18:53 Jamie Posts: 151	Hi folks, We've had several reports of crashes after updating to v1.5 We are currently investigating the issue, but suspect it relates to the way we are detecting DX9 or DX11 and is primarily affecting Intel HD Graphics card users (either stand alone or as the part of a laptop setup where you have a NVidia for gaming). We'll get to the bottom of this soon. Thanks, Jamie.
	permalink
13/08/2015 03:44:17 Guildmaster Posts: 3	Hi Jamie, I got your email reply, and I sent over the requested details to you. I will be awaiting a solution, so I can continue to use this software properly soon, thanks a lot Tony
	permalink
13/08/2015 08:42:19 Kathrina Posts: 1	I'm getting the same "fatal error" messages after the upgrade. Cannot open Muvizu at all.
	permalink
28/08/2015 01:02:10 askadiga Posts: 13	hi I have the same problem with the uploading .... address: .......(filename not found)... What can I do to make it work .....
	permalink
28/08/2015 23:33:00 BrianGray Posts: 45	Hi All I posted this a few days ago. Try this. 1. Right click on desktop icon 2. Select Properties 3. Edit "Target" Command Line 4. at end on line just add -dx9 5. Click save then Ok button SAMPLE: "C:\Program Files\Muvizu Play\Binaries64\Muvizu.exe" -dx9 Even though you force a dx9 start Muvizu still loads dx11 if its set to dx11 in the options menu. If you look you'll see that Layers are available and working. Layers only work with dx11. Now to clarify this issue is only on laptop with Windows 10 and intel video as support said last week. Hope this helps
	permalink
30/08/2015 09:04:24 remiel Posts: 10	Hey Brian, The -dx9 forced run doesn't work for me over here with a ATI Radeon HD 4770... it'll get me past the error screen, but then it just locks up. This is the error we're all getting I believe, I've posted this and a link to my dump file on the other thread about Win10 crashes: The dump file is over 200 mb, and I'm currently uploading HERE as of this posting, might be a few minutes yet.
	permalink
12/11/2015 11:08:06 gagannarula04 Posts: 2	Hi, I am still getting the same error even after changing the target name with -dx9 I am able to open it and work, however whenever I am trying to work with cameras cuts. It is giving me the same error. Please help.
	permalink
12/11/2015 12:51:22 EEFilmz Posts: 397	Thankfully, Muvizuers post! I read the forums before downloading updates now (which I plan to make a habit of), because I am currently in production for the first time in a LONG while; So I am not gonna download the update until Muvizu fixes these update issues. I have had these e

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