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Home ? Tech Help ? can't buy expansion packs without buying muvizu +

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09/11/2015 23:47:52

PatMarrNCMuvizu mogul
PatMarrNC
Posts: 1742
I already bought a license for MUVIZU plus not too long ago. Today I tried to purchase the keyframe expansion pack and the chemistry pack, and the store added another license for MUVIZU plus to my order, and won't let me remove it. A message appears saying:

"There are content pack(s) in your basket that require a Muvizu:Play+ licence so you cannot remove this from your basket."

But I'm logged in as myself, and I'd hope that the system knows who already has a license... right?

Surely it isn't true that I have to keep buying the main program every time I buy anything else. Any suggestions?
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09/11/2015 23:50:09

urbanlamb
urbanlamb
(Account inactive)
Posts: 1796
For this i would contact support http://muvizu.com/Support and tell them what happened.
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10/11/2015 00:02:48

PatMarrNCMuvizu mogul
PatMarrNC
Posts: 1742
thanks urbanlamb!
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